Terms & Conditions

Terms and Conditions

Welcome to SoDupe! These Terms and Conditions govern your access to and use of our website, www.SoDupe.com.au, and any purchases or interactions you make through our Site. By using our Site, you agree to these Terms. If you do not agree, please refrain from using our services.

General Use

1. Eligibility: You must be at least 18 years old or have the consent of a parent or guardian to use our Site or make purchases.
2. Accuracy of Information: While we strive to ensure the accuracy of the information on our Site, errors, inaccuracies, or omissions may occur. We reserve the right to correct any errors and update information without prior notice.
3. Prohibited Activities: You may not use the Site for any unlawful or fraudulent purposes, or to disrupt or harm the Site or its users.

Product Information

1. Descriptions: We aim to provide accurate product descriptions. However, we do not warrant that product descriptions or other content on our Site are error-free. If a product purchased does not match its description, your sole remedy is to return it in unused condition.
2. Pricing: Prices are subject to change without notice. All prices are listed in Australian dollars (AUD) and include GST unless otherwise specified.

Orders and Payments

1. Order Acceptance: We reserve the right to accept or reject any order at our discretion. An order confirmation does not signify acceptance; it is only an acknowledgment that we received your order.
2. Payment: Payments must be completed at the time of purchase. We accept major credit cards and other payment methods as specified on our Site. Your payment details are secured using industry-standard encryption.
3. Cancellations: Once an order is placed, cancellations may not be possible depending on the product and status of your order. Please contact us at contactsodupe@gmail.com for assistance.

Shipping Information

1. Stock Availability: "In Stock" indicates that the item is currently on order and on the way to our warehouse. Regular containers arrive to restock our inventory.
2. Shipping Times: Shipping times vary depending on the status of the container. Usual shipping times are within 16 weeks, but we will provide updated estimates after you place your order.
3. Delivery: Delivery times depend on your location and our courier partners. We are not responsible for delays caused by third-party carriers.
4. Shipping Fees: Fees for shipping are calculated at checkout and depend on the size, weight, and destination of your order.

Returns and Refunds

1. Eligibility: Returns are only accepted for defective or damaged items. The item must be unused and in its original packaging.
2. Process: To initiate a return, contact us at contactsodupe@gmail.com within 14 days of receiving your order. Include your order number, a description of the issue, and photos of the item, if applicable.
3. Refunds: Approved refunds will be processed to your original payment method within 7-10 business days. Shipping fees are non-refundable.

Warranty

1. Coverage: Products come with a manufacturer’s warranty, if applicable. Please refer to individual product descriptions for specific warranty terms.
2. Exclusions: The warranty does not cover misuse, improper assembly, or normal wear and tear.

Limitation of Liability

1. To the fullest extent permitted by law, SoDupe is not liable for any indirect, incidental, or consequential damages arising from the use of our Site or products purchased.
2. Our total liability for any claim related to a product is limited to the amount paid for the product.

Intellectual Property

All content on our Site, including text, images, and graphics, is the property of SoDupe or its content suppliers and is protected by copyright laws. Unauthorized use of our content is strictly prohibited.

Changes to Terms

We reserve the right to modify these Terms at any time. Your continued use of the Site following any changes indicates your acceptance of the updated Terms.

Contact Us

For questions or concerns about these Terms, please contact us at:

Email: contactsodupe@gmail.com
Website: www.SoDupe.com.au